The Challenge
Managing massive scale with minimal resources
CDW's Social Impact Team consisted of just 2 people trying to manage over 50 events per month across global markets. They needed a comprehensive automation solution to streamline event management processes and simplify communications across multiple markets, partners, stakeholders, and donation recipients while maintaining high-quality service standards.
Overwhelming manual workload with 50+ monthly global events
Complex multi-stakeholder communication requirements
Lack of centralized tracking and relationship management
Inefficient media capture and asset management processes
Need for scalable systems to support team growth
Our Solution
Airtable Implementation
Deployed dynamic database system for comprehensive event relationship tracking across all stakeholders
SOP Documentation
Created comprehensive standard operating procedure documentation for all processes
Email Automation
Implemented Office 365 email rules and workflows to streamline event communications
Digital Asset Management
Recommended solutions for field media capture and centralized asset management
Results
Gallery
