Double Good
Fractional Direction of Social Media
Scaling Social Commerce: How we transformed Double Good's digital presence and built automated customer service processes that enhanced seller and buyer engagement across all platforms.
Client: | Double Good |
Industry: | E-commerce & Social Impact |
Services: | Fractional Social Media Direction, Creative Production, Customer Service Automation |
Goal | Enhance seller-buyer relationships and streamlined operations |
+120% | 231K | 152K+ |
|---|---|---|
Follower Increase | Clicks | Reel Plays |
The Challenge
Managing multi-channel engagement for a growing social commerce platform.
Double Good needed comprehensive agency support and interim social leadership to increase both seller and buyer engagement across Facebook, Instagram, LinkedIn, and Twitter. The challenge was creating cohesive brand messaging while managing customer service at scale, requiring both creative excellence and operational efficiency.
Inconsistent brand messaging across multiple social platforms
Slow customer service response times affecting satisfaction
Need for scalable content creation and management processes
Lack of integrated analytics and performance tracking
Managing complex seller-buyer relationship dynamics
Our Solution
Comprehensive social media management with operational excellence.
Results
Gallery
"Social Gaines transformed our entire social media operation. Their systematic approach to content creation and customer service automation allowed us to scale efficiently while maintaining the personal touch our community values."
Marketing Director
Double Good